Shipping Policy

At KINKIN Decor Shop, we combine contemporary elegance with artistic expression to bring you gallery-quality wall art and decor. Our shipping and returns policies are designed with the same care and attention to detail that goes into curating our collections.

Shipping Information

Order Processing

We carefully prepare each order within 1-2 business days of purchase. Please note this processing time is separate from shipping time.

Shipping Options

Note: Shipping times are estimates and may vary depending on destination. Some remote areas in Asia and other regions may have extended delivery times or may not be serviceable.

Returns & Exchanges

We want you to love your KINKIN Decor piece as much as we do. If you’re not completely satisfied, here’s how our returns process works:

Return Policy Overview

• 15-day return window from delivery date
• Items must be unused, in original packaging with all protective materials
• Customer pays return shipping unless error is on our part

Non-Returnable Items

Step-by-Step Return Process

1. Contact Us within 15 days of receiving your order by emailing [email protected] with “RETURN/EXCHANGE REQUEST” in the subject line.
2. Wait for Authorization – Our team will respond within 2 business days with return instructions and an RMA number.
3. Package Securely – Repack the item in its original packaging with all protective materials.
4. Ship Back – Send the package to our returns center using a trackable shipping method.
5. Inspection – Upon receipt, we’ll inspect the item within 3-5 business days.
6. Resolution – For approved returns, we’ll process your refund or ship your exchange item.

Refund Process

• Timing: Refunds are processed within 5-7 business days after we receive and inspect your return.
• Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Amount: You’ll receive a refund for the item price minus any original shipping costs (unless the return is due to our error).

Exchange Process

• We’ll ship your new item once we receive and process your return.
• If the new item costs more, you’ll be invoiced for the difference.
• If it costs less, we’ll refund the difference.
• Standard shipping rates apply for exchange shipments unless the original shipment was free.

Damaged or Incorrect Items

If your item arrives damaged or incorrect:

1. Contact us immediately at [email protected] with photos of the damage or incorrect item.
2. We’ll arrange for a replacement or refund at no additional cost to you.
3. You may be asked to return the damaged/incorrect item with prepaid shipping.